What we help with
Sound familiar?
If yours isn't on the list, we can almost certainly still help.
Wi‑Fi keeps dropping out
Working one minute, gone the next.
Slow internet
Pages taking forever, videos stopping to buffer.
No signal in some rooms
Fine in the lounge, nothing in the bedroom or back patio.
New NBN box
Getting a new modem or router set up and everything connected to it.
Devices that won't connect
A phone, printer or TV that refuses to join the Wi‑Fi.
Changed provider
Moved to a new internet company and nothing works anymore.
What we actually do
We check the box your internet comes through, how strong the Wi‑Fi is around your home, and whether the problem is inside your house or with your internet company. Then we fix what we can on the spot.
If the fault is on your provider's side, we'll tell you exactly what to say to them, or sit with you while you call. Nobody should have to sit on hold alone.
Better Wi‑Fi in every room
Perth homes with long hallways, brick walls or a granny flat out the back often have Wi‑Fi that doesn't reach. We can move or add equipment so you get a good signal where you actually sit, and we'll only suggest buying something if it's genuinely needed.
How it works
Three simple steps
Call or send a message
Tell us what's going wrong in your own words.
We come to your home
At a time that suits you. Nothing to unplug, nothing to carry anywhere.
Fixed and explained
Price agreed before we start. Everything explained in plain English.
What it costs
Simple prices, agreed before we start
No call-out fee. You'll hear the price and say yes before any work begins.
Home visit
$120 first hourThen $60 per extra half hour, only if you agree first. Most visits are done in the first hour.
Seniors Card or pension
$110 first hourJust show your card.
Phone or online help
$59 up to 30 min$89 for up to an hour, for quick things that don't need a visit.
See all prices, plans and gift vouchers. Weekends and after 5pm add $50. If we can't make anything better, you don't pay for the visit.
Common questions
Things people ask us
My internet company says everything is fine on their end. Can you still help?
Yes. That usually means the problem is inside your home, which is exactly what we fix.
Do I need to buy a new modem?
Usually not. We'll check your current one first. If a new one really would help, we'll tell you why and what to get.
Can you connect my printer and TV to the Wi‑Fi too?
Yes. While we're there, we'll connect anything that needs connecting.
Also handy
Other things we can help with
Where we go
Homes all around Perth
Based in Southern River. We visit these areas most often, and plenty more. Not listed? Just ask.
Ready when you are
Call or text, and a real person answers. Or send a message and we'll call you back.